Location: Marriott SW – Salon B & C

Panel of QBP Dealers

U.S. population demographics have changed significantly in the last few years. In this seminar, learn how to train your staff, merchandise your store, and set up events to sell to a more diverse population of cyclists. They are out there – are you welcoming them?

Location: Marriott SW – Salon D

Bruce Schofield, Pearl Izumi Retail Services Lead

Put the power of Pearl Izumi merchandising to work in your shop. Bruce Schofield shares best practices and methods that are proven to attract customers and increase sales.

Location: Marriott SW – Salon F & G

Neil Hailstone, QBP Vendor Service Manager
Annie Gleeman, QBP Learning Programs Manager

Training is one of the most important tasks toward developing a professional, successful sales team. Being a naturally good salesperson AND a good sales trainer do not necessarily come hand in hand. This seminar will identify an easily explainable, results-driven sales method, and help you break sales training into a practical four-step methodology that can be used in virtually any setting.

Location: Marriott SW – Lake of the Isles 1

Jerry Pomije, QBP Vice President of Distribution
Casey Adams, CPA and QBP Controller

Learn how to negotiate a better outcome to almost any situation. Find out how you can earn money both personally and for your business at the rate of $57,000 per hour! During this seminar you will learn and practice a negotiation process and strategies and tactics for successful negotiations. You won’t find many of these ideas in a book as they come mostly from Jerry’s and Casey’s combined negotiation experience (over 30 years) on all sides of the negotiation table. Please come prepared to contribute and share one of your own negotiation experiences.

Location: Marriott SW – Salon A

Lori Richman, QBP Director of Organization Development

Build a stronger, more sustainable business by fostering and creating excellence in yourself as a leader, and in your people. From your vision of what your team can be to the nuts and bolts of implementing that vision, this workshop gives you the basic tools you need to succeed.

Location: Marriott SW – Salon D

Panel of QBP Dealers

With a difficult economy putting the pinch on consumer dollars, where are the opportunities for high-end sales? Hear how successful dealers are seizing—and holding—the high ground in their local bike markets. Learn innovative techniques for building high-end business in your shop, creating sustained success and lifetime customers.

Location: Marriott SW – Cedar 4

Justin Laing, Co-Founder and Software Architect, Merchant OS
Ivan Stanojevic, Co-Founder and Chief Executive Officer, Merchant OS

There are a growing number of cloud-based tools you can use in your business. From Dropbox to Mailchimp, learn how to leverage these technologies to make your life easier and your business more profitable.

Help shape the direction of MerchantOS, the cloud based point of sale and inventory control system. MerchantOS manages your sales and inventory without the hassle of maintaining software. Meet fellow customers and take part in the creation of awesome software for your bike shop. Questions answered, secrets revealed.

Location: Marriott SW – Salon A

Lori Richman, QBP Director of Organization Development

The culture of your business happens. You can stand back and see what you get, or develop it to be what you want. During this work session, you’ll learn how to strategically use your core values to identify the culture you want, and develop ways to grow it.

Location: Marriott SW – Salon B

Jason Gaikowski, QBP Director of Brand and Marketing

In this seminar we’ll explore why your store’s brand matters. Learn simple and practical steps to strengthen and leverage the qualities that make your business special, different, and better.

Location: Marriott SW – Lake of the Isles 2 & 3

Mark Graff, Co-Founder, SmartEtailing.com

Customers love shopping online. They enjoy many ways to research, compare, validate and purchase most everything they buy. That’s why cross-channel shoppers demand a cross-channel approach to retail marketing. It’s not just about a website, email, Facebook and Twitter. It’s about all of them. How you coordinate your online presence and messaging with the experience delivered in your store is critical to success.

Get an overview of what you need to know about cross-channel marketing, along with tips for improving your results. After the seminar, we’ll use our workshop to examine what your peers are doing, and learn what works, what doesn’t, and why.

Location: Marriott SW – Salon E

Obaid Ghani, QBP Senior Business Supply Chain Analyst
Brian Johnson, QBP Inventory Planning Manager

Inventory is often the largest investment a small business makes. It also carries the greatest risks. During this seminar we’ll:

• Weigh the costs of lost sales against obsolete inventory
• Learn how on-hand inventory dollars should align with seasonal sales
• Explore program and preseason orders vs. just-in-time ordering

During an interactive forum, we’ll cover category forecasting, product classification, goal setting and cash management. A question-and-answer session follows.

Location: Marriott SW – Salon D

Craig Watson, Owner of Bikes Bikes Bikes

This seminar will demonstrate the order in which fitting sessions are done, highlight some tools that make bike fitting easier, and offer training in techniques and best practices. Following these guidelines ensures that customers go on to recommend your fitting services to their friends. During the session, Craig will be assisted by Isaac Neff, workshop services manager and fitting technician at Williamson Bicycle Works.

Location: Marriott SW – Cedar 4

Annie Gleeman, QBP Learning Programs Manager

When done in the right way and with the right intentions, feedback is the path to outstanding performance. Employees at all levels have to know what they are doing well—and not so well. However, if they are really going to hear your suggestions for improvement, that feedback must be delivered thoughtfully and frequently. In this seminar, learn tips for effectively delivering feedback, gain insights into how you receive feedback, and become aware of the message that you send in doing so. Start welcoming feedback as a gift, and improve communication throughout your organization as you ultimately transform your business.

Location: QBP – Outbound Distribution

Ryan Cate, Bionx Sales Manager
Casey Anderson, Bionx Technical Trainer

BionX and QBP would like to invite you to attend our first US training seminar! We will host the half day event at QBP’s headquarters in conjunction with Frostbike, the first tradeshow of the year. The goal of the training is to educate you on the technical aspects of the Bionx system so you can comfortably and confidently sell the BionX system in your store. Whether you’ve been selling BionX for awhile or just getting into it, you will find this session extremely valuable. We’ll cover installations (both basic and specialized), Troubleshooting and employment of the BIB, and an overview of the product line and how it works. We’ll answer your questions along the way.

As a BionX dealer we ask that you have a current demo system installed on a bike for your customers to ride. To that end, we intend this training as an opportunity to help you install your demo kit. To fully participate in the training you’ll need a bike and a system at the event. We will extend our 20% demo discount past the January 31st deadline for training attendees, so you can order up your new system and have it waiting for you at QBP. We will cover shipping on the complete BionX demo bike back to your store. So for the bike, you can order one from QBP and have it waiting or bring something from your inventory (shipped or carried in at your preference).

What you need to participate:

• BionX kit, in the box, Purchase the kit and we’ll have it waiting for you at the event
• Bike to install it upon. You can purchase one of the bikes on the RSVP form to have available on your arrival or ship or bring a bike to QBP. Either way, we’ll ship your sweet demo back to your store, on us.
• The following tools: torque wrench, 15mm socket, set of Allen keys, Tire levers, and a T25 driver if your bike has discs

Please contact Ryan Cate with questions