Friday Seminars
Xterra Triathalon World Champion and Saris/BMC rider Melanie McQuaid
"Inspiring Elite Attitudes"
Keeping the Best People: Employee Retention Best Practices
Angie von Ruden-Doll and Kate Kowalsky, QBP HR Professionals, and a panel of dealers
Recruiting and hiring good people can be a challenge, but once you’ve done that how do you keep them? Join us for an educational panel with your peers and QBP employees. This interactive seminar will explore strategies for keeping good employees, including: what makes employees want to stay in a job; what it costs to retain good employees; and how to measure the cost and its benefits.
Driving Growth and Customer Loyalty with a Net Promoter Tool
Colleen Tye and Brad Smith, GE
Loyalty expert and director emeritus at Bain & Company, Fred Reichheld, developed one simple question that helps corporations actively drive growth and customer loyalty: how likely would you be to recommend our company to a friend? Learn more about GE Best Practices for turning this Net Promoter Score (NPS) data into action. Then, use NPS to transform customers into advocates who love doing business with your company!
Leadership and Influence With or Without Formal Authority
Annie Gleeman, QBP Training and Internal Communications Coordinator
What kind of influence would you like to have on your organization? Whether or not you are in a formal leadership position, Annie provides proven techniques to make yourself a more compelling leader. Topics include understanding fundamentals of persuasion and influence, implementing influence strategy and tactics, and establishing and maintaining high credibility.
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Executing an Effective Inventory Management Strategy
Jason Bates, QBP Inventory Planning Manager
Whether you have sophisticated inventory management software or your idea of inventory management is pen and paper, this seminar provides new insight into one of your largest investments. Following a brief overview of inventory management theory, we’ll review real-life practices for executing an inventory management policy that saves time and money while maximizing efficiency.
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The Power of Communication Styles
John Ashman, QBP Executive Coach
Lori Richman, QBP Director of Organizational Development
Have you ever walked away from a conversation frustrated the other person just didn’t “get it?” Understanding communication styles is vitally important for working and living with each other. In this seminar, John and Lori help you discover your own way of communicating and recognize the four most common communication styles. You’ll learn to get the results you want by relating to each of them more effectively.
Building Long-Term Worth into Your Business
Steve Flagg and a panel of industry experts Learn to grow your business by building value through strategic planning and long-term systems. In this roundtable discussion, peers will
share their successes and failures as they work to develop a sustainable business that continues to thrive with or without the leadership of its founder(s).
Strategies for Profitability in a Down Economy
Greg Brodsky, The Biking Solution, and staff
As the retail bike market consolidates and the economy further slows, profitability will become more challenging. What does the competitive landscape look like now? And more importantly, what are the key drivers for improving your profitability? The Biking Solution’s Managing Director Greg Brodsky will discuss the challenges and solutions for improving net profit in today’s retail bike business.
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Saturday Seminars
10:00 Service Department Excellence & Profitability (2-hours) Brett Flemming, Bike Gallery.
Learn how to improve profitability and customer experience by building a top-notch service staff. Brett Flemming shows how innovative business practices helped Bike Gallery stores increase labor revenues more than 50 percent. Topics include profit sharing programs, multi-tasking, customer relations and other skills. Pondview Room
10:00 Get a GRIP on Process Improvement! (1.5-hours) Nick Graham, QBP Process Improvement Coordinator Kim Brown, QBP Director of Distribution.
Level: Beginner to Intermediate. Two years ago, QBP implemented Great Results Improving Processes (GRIP), a process improvement program. This seminar provides real-life examples of process improvement and gives you the tools to improve productivity and reduce costs for your organization. A hands-on process improvement exercise helps participants focus on ways to alleviate typical frustrations in bike shops. Mezzanine 1
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10:00 Candid Conversations: Essential Building Blocks for Trust, Integrity and Success Lori Richman, QBP Director of Organizational Development.
How long do you let issues simmer before you begin to address them? When you do address them, do you get the results you want? Learn the concepts and skills to more readily engage in candid conversation and achieve positive results. Practice engaging in ways that are compassionate, honest and direct. Mezzanine 2
10:00 Manufacturer Pricing Policies After Leegin v. PSKS Matt Moore, QBP Legal Counsel.
In its recent decision in Leegin the U.S. Supreme Court abandoned a 97-yearold absolute ban on vertical price restraints and adopted a more lenient “rule of reason” standard. Learn more about the basis for the Court’s decision and important factors for evaluating the legality of manufacturer pricing policies and agreements under “rule of reason” analysis. Downstairs Conference Room
10:00 BMC Presents: The World of Swiss Cycling Technology Markus Zehnder, Global Marketing Director, BMC.
Over the past 12 years, BMC has grown from a small Swiss Mountain Bike company to a world leader in bicycle technology and design. At every step, the transformation has been driven by intense passion. Come explore the world of BMC, where passion, Swiss precision technology and innovative design merge into premium leading-edge products. New Office Conference 1
10:30 Dreamcycle: the Competitive Edge (1.5-hours) Brad Crosby, QBP Kit Program Manager & Frame Referral and DreamCycle Coordinator.
Learn how to sell more high-end bikes by using DreamCycle as an interactive selling tool. Brad will demonstrate powerful applications like the Dreamcycle kiosk, introduce the latest DreamCycle features and walk participants through the QBP frame referral program. He will also give tips on how to make more margin on your next custom bike sale. New Office Conference 2
11:00 Understanding Inventory Management: An Overview Jason Bates, QBP Inventory Planning Manager.
Streamline your operation and enhance profitability by more effectively managing your inventory. This practical forum helps you understand fill rate, set inventory performance goals, and determine when and how much to order. You’ll also learn to identify key products for customer service, set safety stock levels and gain a better understanding of purchasing and carrying costs. Mezzanine 2
11:00 Promoting Cycling & Your Store for a Good Cause John Crews & Lori Scheel, Bicycles Plus in Folsom, CA.
Learn how to organize and promote successful events and promotions, from creating a game plan to sending thank-you notes. Get tips on differentiating and introducing your store to more customers while supporting a good cause. John and Lori talk about their
own experience at Bicycles Plus raising money and awareness for Parkinson’s disease and cancer through the Ride for a Reason event. Downstairs Conference Room
11:30 BMC Presents The BMC Toolchest: Sales Strategies & Resources (30-minutes) Derrick Lewis, BMC Sales Lead.
Learn how to fully benefit from QBP programs in your BMC sales. During this short “power” seminar we’ll consider ways to maximize margin, minimize the total cost of procurement and utilize DreamCycle for successful sales. New Office Conference 1
11:30 Sustainable Living, Sustainable Business Lisa Anderson, QBP Environmental Coordinator.
Lisa offers simple, cost-effective tools you can use to reduce waste and minimize the footprint of your organization on the environment, from choosing green packaging to utilizing environmentally sustainable freight options from QBP. She’ll also outline the company’s initiatives to adopt environmentally responsible business practices. QBP received LEED Gold Certification from the U.S. Green Building Council and was recognized with a Carbon Buster Award from U.S. Senator Amy Klobuchar in 2007. Mezzanine 1
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1:00 Service Department Excellence & Profitability
(2-hours) Brett Flemming, Bike Gallery.
Learn how to improve profitability and customer experience by building a top-notch service staff. Brett Flemming shows how innovative business practices helped Bike Gallery stores increase labor revenues more than 50 percent. Topics include profit sharing programs, multi-tasking, customer relations and other skills. Pondview Room
1:00 The Cost of Doing Business in the Retail Bicycle Shop (1.5-hours) Kerry Roberts, CPA & Board Member of the NBDA.
80% of most business expenses come from three basic cost categories: inventory, staff, and space. This seminar provides proven ideas for controling outflow in these areas while improving your business’s bottom line. Mezzanine 1
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1:00 Frostbike ’08 Project Rwanda Workshop & Panel Discussion Tom Ritchey (founder of Ritchey Logic & Project Rwanda) & friends.
Tom shares some practical lessons learned in the developing world. Come be inspired by the possibilities of using the bicycle as a tool for economic development. Project Rwanda is committed to furthering the economic development of Rwanda through initiatives based on the bicycle as a tool and symbol of
hope. Our goal is to help boost the Rwandan economy as well as re-brand Rwanda as a beautiful and safe place to do business and visit freely. Mezzanine 2
1:00 Employee Handbooks: Part of Your Toolkit Angie von Ruden-Doll, QBP Director of HR Kate Kowalsky, QBP HR Programs Manager.
Learn why it’s important and useful to have an employee handbook. Angie and Kate will discuss what to include and what not to include when drafting a handbook, and how to roll it out to employees. Downstairs Conference Room
1:00 BMC Presents: Selling Design & Technology to Your Customers Markus “Kusi” Eggimann Product Manager, BMC.
No doubt about it, BMC bicycles turn heads and drop jaws. But what is the philosophy behind the design and the engineering behind the technology? Most of all, how does your customer benefit? We’ll consider all this and more as we look deeper into the world of Swiss Cycling Technology. New Office Conference 1
2:00 Using Fit Tools & Techniques to Sell High-End Bikes Chris Jacobson, Co-Owner of Sports Garage in Boulder, CO.
Learn how to use and teach important bike-fitting techniques from a true expert. Chris Jacobson began his bike-fitting career in 1992 as a protégé to more experienced technicians, and quickly developed his craft. Performing as many as 600 fittings annually in a high-volume, well-funded Colorado shop, Chris used his access to many medical professionals to fine tune his understanding of cycling-related biomechanics. Chris was the lead instructor for Serotta’s fitting program from 2000 to 2005 and remains one of their current professionals. Mezzanine 2
2:00 Financial Benchmarking: Comparing Your Business’s Profitability to Others in Your Industry Randall Thorson.
Learn about benchmarking and some of the typical metrics businesses use to measure financial success. Bring your financial statements and sign up for a one-on-one analysis with Randall during Frostbike. Downstairs Conference Room
2:30 BMC Presents The BMC Toolchest: Sales Strategies & Resources
(30-minutes) Derrick Lewis, BMC Sales Lead. Learn how to fully benefit from QBP programs in your BMC sales. During this short “power” seminar we’ll consider ways to maximize margin, minimize the total cost of procurement and utilize DreamCycle for successful sales. New Office Conference 1
Sunday Seminars
10:00 The Internally Geared Hub Demystified Nick Murdick, Shimano Muti-Service Techs, Shimano.
This seminar will cover the basic service needs of a Shimano internal geared hub, as well as the disassembly and re-assembly of the Shimano internal hub. Pondview
10:00 Essentials of Bike Fit Paul Swift, Owner, Bike Fit.
What are the basic requirements for performing a great bike fit? Focusing on the “connection points” to the bike, this seminar shows you the tools you’ll need in the bike shop/fitting studio to perform high quality bike fits. Mezzanine 1
10:00 15 Simple Ways to Improve Your Athletic Performance Now Steve Born, Technical Advisor, Hammer.
Steve Born is a three-time RAAM finisher, a member of the Ultra Marathon Cycling Hall of Fame and a nutritional expert. His “15 Simple Ways” seminar outlines a “less is best” approach that helps eliminate confusion about properly fueling the body before, during
and after exercise/races. Mezzanine 2
10:30 Dreamcycle: The Competitive Edge (1.5-hours) Brad Crosby, QBP Kit Program Manager & Frame Referral and DreamCycle Coordinator.
Learn how to sell more high-end bikes by using DreamCycle as an interactive selling tool. Brad will demonstrate powerful applications like the Dreamcycle kiosk, introduce the latest DreamCycle features and walk participants through the QBP frame referral program. He will also give tips on how to make more margin on your next custom bike sale. New Office Conference 2
11:30 Civia: Designed for Transportation Scott Thayer, Brand Manager, Civia.
Civia’s singular focus on transportation bicycles is unique in the industry. This seminar provides insight into the foundation and direction of the brand, helping you understand and sell Civia to your customers. Pondview
11:30 Shimano Disc Brakes Nick Murdick, Shimano Muti-Service Techs, Shimano. Following an overview of Shimano disc brakes, this seminar explores 2008 Deore XT
disc brakes and looks at the benefits of the new Servo-Wave feature. Mezzanine 1
11:30 Salsa Brand Direction & Product Brainstorm Jason Boucher, Brand Manager, Salsa.
Learn what the future holds for the developing Salsa brand from Salsa general manager Jason Boucher. Meet Salsa’s product design team and discuss products you’d like to see the brand develop. Mezzanine 2
12:45 Hayes Brake Andy Paradowski, Director of Customer Service, HB Performance.
Hayes brakes have been largely redesigned for 2008 with a whole new platform that will serve as the backbone of the product line for seasons to come. This seminar introduces the new platform and teach dealers about its technical developments. Pondview
1:00 Selling Family Cycling for Fun & for Profit Val Hoyle & Damon Noller, VP of Sales (both, respectively), BOB & Burley.
This forum invites two leading vendors in the family product category, BOB and Burley Design, as well as participating dealers to share ideas and strategies for creating and maintaining this lucrative market in diverse communities. Mezzanine 1
1:00 Bike Fit: Foot-Pedal Connection Paul Swift, Owner, Bike Fit.
This Seminar covers the four primary changes for the cleat: canting, medial-lateral, rotation and fore-aft. It also looks at the role of over-the-counter shoe inserts versus custom orthotics. Mezzanine 2
1:45 Manitou Forks Ed Breslau, Lead Engineer, HB Performance.
Ed Breslau—the engineering mind behind many of the developments at Manitou—presents an in-depth technical seminar to help dealers understand various advances in modern suspension. Pondview
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